ou devrons-nous demander des modifications?
Via SDSWin, you can text a customer by clicking their cell phone number. SERTI took texting to the next level by making it 2-way texting. Meaning the customer can reply. Instead of the reply going to a specific spot in the system, the reply will go directly to the PC of the employee in question. In addition, if they have the SDSMobile app installed, the reply will also go their mobile device! This is not using the employee’s personal cell phone number, the SMS is going to the app. Here are the features: